FAQ

How can I install the app?

The app is currently available on the google Playstore and the iOS TestFlight version is available to download from the chainge.finance website. The iOS version will soon also be available in the Appstore.

How can I claim my CHNG tokens?

If u wanna use easy on-boarding go to Earn -> Waiting list -> Verify phone number -> Scan QR code -> get access to the app and have your CHNG tokens automatically transferred.

If you on-boarded with your phone number (classic on-boarding) and you wanna claim your initial CHNG tokens on the website go to Earn -> Waiting list -> Verify phone number -> Scan QR code -> and have your CHNG tokens automatically transferred.

If you on-boarded and claimed your initial CHNG token batch but earned more CHNG tokens, you have to go to the CHNG dropdown on the website in the top right corner (after signing in) and scan the claim token QR code and your not yet claimed CHNG tokens will be transferred automatically. You can do this at any time. Each time you earn more CHNG tokens on the website (through amplifying and deposit to earn) you have to follow the same flow in order to claim them.

What can you do with your CHNG tokens after you claim and transfer them to your app wallet?

You can send them to one of your C-Link friends for now and you will soon be able to exchange them in the Chainge DEX or buy/sell CHNG tokens in the centralized exchanges we are listed on.

How can I get more CHNG?

You can use the Earn (through time-framing) feature within the app to Time-frame your assets and instantly gain more CHNG tokens. Check out here.

Why should I use the Earn feature and what benefits does it bring along?

Time-framing is basically assigning a purpose to a certain amount of wealth for a certain amount of time. This implies you — as the owner — will still safely possess the given value (back portion), while the smart contract — as the trusted entity — will have the right to use the front portion for a fixed predetermined period before returning it to you.

The front portion of your asset will go to the smart contract and you will instantaneously receive your TF asset reward (according to the great APY) + CHNG reward (where applicable). You can read more about time-framing in the article here.

How can we offer such a good APY in the Earn feature?

That’s simple: arbitrage.

Can I send TL FSN to my Chainge wallet?

Yes, you can BUT you need to make sure you send the back portion of your TL FSN in the Chainge app because if you send the front portion you risk losing it.

Can I send a Time-Framed asset to an exchange?

No. because CEX exchanges don’t support time framed assets. But in the Chainge DEX you will be able to exchange TF assets to full assets (according to the available trading pair)

Can I send CHNG to an exchange?

Yes. Only to the ones that have listed the CHNG token. Check the supported exchanges here.

What do “Expert mode” and “Beginner mode” within the app imply?

Beginner mode (recommended) means you don’t have to store your own seed phrase. It is encrypted and stored on the Chainge servers. In Expert mode you have the seed phrase and you are responsible for its safe keeping.

Please make sure to read the warning before using this functionality. You can lose your assets if you don’t transfer them before switching the account mode.

Why does my CHNG balance in the app display zero even after onboarding + claiming the CHNG tokens?

There are one of three possibilities here. The one that’s most common is that instead of putting in your passcode you created a new wallet when getting to the passcode screen. Which means that your assets remained in the previous wallet.

The second possibility is that you switched to expert mode without backing up your assets, which again, means that your assets remained in the old (beginner mode) wallet. Both of these issues will be solved when we launch the multi-account feature.

The third possibility is that you did not give the app enough time to refresh the balance. Chainge is not responssible if you don't read the app screens and warnings. If it happened, the only solution for you is to wait for the multi-wallet functionality. No ETA on this right now.

Why do I see a negative amount of CHNG to be claimed?

It's most likely because your amplifying tweets were blocked by twitter after you claimed the CHNG amount into your wallet. Continue amplifying until you get to a positive amount to be claimed.

Why am I not able to verify the phone number?

First try using the easy onboarding method. Other than that, most of the complaints regarding this, boil down to people not remembering the phone number they used when signing up on the website. Unfortunately, the phone number is mandatory and cannot be retrieved unless you remember it. We cannot retrieve it for you.

Why am I not receiving an SMS code?

The SMS code verification works very well. If you aren't receiving it, check the spam folder and if it’s not there, then use a VPN. If it still doesn't work, try again later.

Who can I contact if I want to report a bug?

Send them to @Vlad_v1 & @Oanna on the global Telegram group, or fill in the BUG reporting form here.